PREGUNTAS FRECUENTES

frequent questions

01

PAYMENTS

Card payment

Payment by card is the most efficient way to quickly validate your order. We accept all cards. We can collect over the phone.

PAYMENT BY bank transfer

The bank details to make the transfer will be communicated to you at the time you place your order.
The order is then definitively validated and the announced delivery period is considered valid upon receipt of the full amount of the order in our bank account.
This form of payment may delay the receipt of your order.

You have 7 days to make the transfer. After this period, your order will be automatically cancelled.

Secure payment

In order to offer you the best security guarantees for the payment of your online purchases in our store and online catalogue, you have chosen Stripe.
Stripeis certified to the highest industry standards and has obtained regulatory approvals around the world. All card numbers are encrypted on disk using the AES-256 standard. The encryption keys are stored on separate machines. The infrastructure ofStripeto store, decrypt and transmit card numbers works independently, without sharing any sensitive information with Stripe's central services. All of this is done to ensure optimal security.
The page www.talloflor.com is secure, thanks to the 3D Secure system. During the payment process, you will be redirected to a secure banking space and you will receive a code via SMS directly on your mobile phone that you must enter to complete the secure payment. eye! Check that your bank has the correct telephone number by contacting your bank agency and requesting the security codes for online payment.

02

SHIPMENTS

Shipping to Spain

For any order over €100 (excluding VAT), shipping is free. For any order less than €100 (without VAT), a fixed fee of €9.50 will be applied for mainland Spain, for insular territory consult expenses.

SHIPPING in Europe

For orders over €350 purchase order, delivery and preparation are free. There is a charge of €35 will apply for orders under €350.

All islands are excluded from the offer, as well as areas outside the European continent.

DELIVERY TIMES

Please note that delivery times are given for information purposes and are not binding. All the products for sale on the site are yet to be produced. The average delivery time in Europe is 5 days for processing plus 2 to 3 business days for delivery. 
We draw our customers' attention to certain peculiarities that can cause long delays: areas of difficult access, isolated areas, weather phenomena, peak periods...

Claims about delivery times will not be accepted.

RECEPTION of the merchandise

Deliveries are made by one of our partner carriers, selected for their experience and professionalism. In any case, delivery is made in front of the door of the building. The driver is not hired to deliver inside or to go up to the floors. It is you who must have the necessary conditions to receive this type of shipment and put it inside your building. In the event of an anomaly or irregularity (torn film or damaged cartons, for example), it is advisable to report your dissatisfaction in the carrier's acknowledgment of receipt to send us your claim.
In any case, do not hesitate to unpack the packages in front of the carrier, since only the claims noted in the carrier's acknowledgment of receipt will be processed by the after-sales service.

In case of failed delivery, if the customer is responsible, a processing fee of 20% will be deducted from the refund of the returned products with a minimum fee of €20 for deliveries in Spain and €45 for deliveries in Europe.

DELIVERY only to professionals

We do not deliver to private addresses, so we will not be able to deliver orders directly to your customers.

03

Clients and PRICES

RESERVED FOR PROFESSIONALS

Our website and our services are reserved for professionals. It is especially aimed at professionals in the plant environment such as  florists, designers, interior decorators or interior or exterior landscape architects, although these are not restricted fields of activity. If a particular client contacts us, we will systematically refer them to a professional in their autonomous community who can respond to their request.

ACCESS to prices

You will be able to access the prices, once you have created your professional account.
Only professionals can access and consult our price list.

04

05

Customer service

Need some good advice or have a specific question to ask? All our customer service agents are professionals in preserved products and are perfectly familiar with the products for sale, so they will do everything possible to make it easier for you when placing your orders.

AFTER SALES SERVICE

All claims are made directly to the email info@talloflor.com No claim will be processed after a period of 16 days for Spain or 19 days for other countries from the date of shipment of your order. If these anomalies are due to transport, it is essential to have notified the reservations in writing on the carrier's voucher. Our team will process your request as soon as possible.